tk71's Privacy Policy

This privacy policy ("Policy") applies to the use of tk71's website and services. By accessing this platform or creating an account, you are considered to have consented to the processing of your personal information under the terms described below.

tk71 is an online gaming and betting platform serving users in Bangladesh. Our services are available only to individuals aged 21 (twenty-one) years or older. This policy is an integral part of our Terms and Conditions and both documents must be read together.

This policy is available in both English and Bengali. In the event of any ambiguity, the Bengali version will be considered the original.

1.1 Registration and Identity Verification Information

When you create an account on tk71, we collect the following information:

• Full name (as per National ID card or passport)
• Date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• User-set password (stored in encrypted form)

1.2 Transaction Information

During deposits and withdrawals, we collect:

• Payment method name (such as bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile banking number or bank account details
• Transaction amount, date, and reference ID
• OTP verification logs (for security purposes)

1.3 Device and Browsing Information

Information collected automatically during your visit includes IP address, browser type and version, operating system, list of pages visited, session duration, and device identifier. This information is collected through cookies and similar technologies.

1.4 Gaming Activity Information

When playing games or placing bets on tk71, we store gaming history, bet amounts, win and loss records, and details of bonus usage. This information supports our responsible gaming monitoring programme.

2.1 Service Operation and Improvement

Collected information is primarily used to manage user accounts, process transactions, and provide customer support. tk71 offers 24/7 support in Bengali and English via live chat and email, and the collected information is analysed to improve the quality of that support.

2.2 Security and Fraud Prevention

We monitor transactions and login activity to prevent unauthorised access, financial fraud, and money laundering. If suspicious activity is detected, the account is temporarily suspended and the user is notified.

2.3 Age and Identity Verification

tk71's services are available only to individuals aged 21 years or older. The date of birth and ID information provided at registration are used to ensure compliance with this requirement.

2.4 Compliance with Legal Obligations

Providing necessary information to authorities under applicable laws and regulations is our legal responsibility. User data is kept on record for this purpose.

2.5 Personalised Experience and Communication

Based on gaming preferences and activity, we send relevant offers and updates. You can turn off such communications at any time from your account settings.

3.1 Retention Period

All data is stored while the account is active. Even after an account is closed or deactivated, data may be retained for a minimum of five years for legal and audit purposes. Financial transaction records may be kept for longer periods.

3.2 Security Measures

tk71 takes the following technical measures to protect user data:

• Data transfers kept encrypted through SSL (Secure Sockets Layer) technology
• Passwords stored using a strong hashing algorithm
• Two-factor verification (OTP) option
• Suspicious login activity detection system
• Restricted staff access policy — only authorised personnel may access user data
• Regular security audits and vulnerability assessments

3.3 Response to a Data Breach

In the event of a data breach, tk71 will promptly notify affected users and take immediate steps to minimise damage. This process is managed in accordance with our established incident response procedure.

4.1 Payment Processors

tk71 uses bKash, Nagad, Rocket, Upay, and associated banking services to complete deposit and withdrawal processes. Only the minimum information necessary to complete a transaction is shared with these payment processors.

4.2 Game Providers

Our game providers, including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe, may receive certain information to operate games. This information is limited to gaming activity and temporary session management.

4.3 Technology Service Providers

Third-party technology partners may be used for server hosting, database management, and security services. Data protection agreements are in place with these partners.

4.4 Legal Authorities

Necessary information may be provided on the basis of a court order or a lawful request from a competent authority. In such cases, we always operate within the legally mandated limits.

4.5 Prohibited Third-Party Sharing

tk71 never sells or rents user personal information to advertisers, data brokers, or any other party for commercial purposes. User information is used only for the purposes described in this policy.

5.1 Use of Cookies

The tk71 website uses cookies and similar tracking technologies. These are divided into the following categories:

• Essential Cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional Cookies: Remember language preferences and user settings.
• Analytics Cookies: Analyse usage patterns to help improve the service.

You can manage cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the service.

5.2 Local Storage

In addition to cookies, browser local storage technology may be used, which stores certain preferences and settings beyond a session.

6.1 Right to Access and Correct Information

You may request to view the information stored about you at any time. Contact our support team to correct any inaccurate or irrelevant information. Verifiable requests are generally processed within 30 working days.

6.2 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some data may be required to be retained due to legal obligations, ongoing investigations, or dispute resolution needs.

6.3 Right to Object to Processing

You have the right to object to marketing communications or non-essential data processing. To exercise this right, write to us by email.

6.4 Right to Data Portability

You may request your account and transaction data in a structured, machine-readable format.

6.5 Responsible Gaming and Self-Exclusion

We believe that gambling should be controlled and responsible. Using the self-exclusion tools described in our Responsible Gaming Guidelines, you can temporarily or permanently deactivate your account. We will give you full support in making this decision.

tk71's servers and technology infrastructure may be located outside Bangladesh. For such transfers, we ensure that appropriate measures consistent with applicable data protection regulations are in place in the destination country or organisation.

When international transfers occur, they are governed by a Data Processing Agreement (DPA) executed with the relevant partner.

tk71 strictly does not collect or store information from any person under the age of 21. Age verification is mandatory during the registration process. If any minor's information is accidentally collected, it will be completely deleted upon discovery and the associated account will be immediately closed.

tk71 reserves the right to amend this privacy policy when necessary. For significant changes, advance notice will be sent to the registered email or mobile number.

Continuing to use the service after a change is made will be considered as your acceptance of the updated policy terms. After a revision, the "Last Updated" date at the top of the page will change. To learn about our other rules, visit the About Us page.

For any questions, requests, or complaints regarding this privacy policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Support Languages: Bengali and English

Our goal is to respond to all privacy-related requests within 7 working days of receipt. Complex requests may take up to 30 working days, and you will be informed of the reason in advance. Answers to common questions can be found in our FAQ section.